Daniela Villegas — Customer Success Specialist, B2B SaaS
I am a Customer Success Specialist based in Amsterdam, Netherlands.
4+ years exceeding KPIs across retention, churn prevention and upsell.
AMSTERDAM, NETHERLANDS
SPECIALISTdaniela
I am a Customer Success Specialist based in Amsterdam, Netherlands.
4+ years exceeding KPIs across retention, churn prevention and upsell.
Who I am
Customer Success Specialist with 4+ years of experience across B2B SaaS and premium retail, consistently exceeding KPIs across retention, churn prevention, conversion rate and average ticket value. Skilled in onboarding, account health monitoring, renewals and upsell, managing a portfolio of 40+ mid-market accounts and driving in-store conversion from 30% to 45% through consultative selling. Native Spanish speaker with professional working proficiency in English, seeking a Customer Success role in a SaaS company with real impact.